Salon Policies
In order to provide the best service possible and be fair to all guests, I ask that you comply with the following policies. Scheduling an appointment is acknowledging your acceptance of the policies below.
Scheduling
Booking
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Booking opens one month in advance on the 1st for Existing Guests and on the 5th for New Guests. (i.e. Feb booking opens in Jan)
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All appointments are requested using the online system. Walk-ins are not accepted.
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A credit card will need to be placed on file when requesting an appointment. This card will not be charged unless fees are assessed for violating policies.
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Existing Guests are those who have received a service within the last 8 months. If it has been longer you are considered a New Guest and will be booked as such.
Cancellations | Reschedules
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All appointments may be cancelled or rescheduling up to 48 hours before a scheduled service without penalty.
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All cancellations or rescheduling within 48 hours of scheduled service must be requested via email. Due to short notice a fee worth 50% of the scheduled service(s) will be due.
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All guests who do not show up for a scheduled appointment will be subject to a fee worth 100% of the scheduled service(s).
- Appointments may not be transferred between guests without prior approval.
Tardiness | Unpreparedness
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I ask all guests to communicate tardiness via text or email ASAP.
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If you will be more than 10 minutes late your services may need to be adjusted or your appointment may need to be rescheduled. If we must reschedule a fee of 100% of the scheduled service(s) will be due.
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Guests should arrive prepared as directed. As a result of not preparing properly your services may need to be adjusted or your appointment may need to be rescheduled. If we must reschedule a fee of 100% of the scheduled service(s) will be due.
Exchanges, Refunds and Returns
There are no refunds for gift certificates, services renders, products purchased or fees assessed for violating policies. Should you be dissatisfied with your service I ask you to contact me via email within 72 hours. I will do my best to determine the proper adjustment within 10 days of the original service. Products may not be returned, but may be exchanged for something of equal or lesser value within 14 days of purchase, given the product is unopened.